A chatbot is an application that can hold a conversation with a human. The application uses natural language processing (NLP) to understand the user’s questions and respond in a way that is natural for a human to understand.
Chatbots can be used to improve website usability in a number of ways. First, they can be used to answer questions about a product or service. This can help to reduce the number of support requests that need to be handled by a human customer service agent. In addition, chatbots can be used to provide product recommendations. This can help customers find products that they are interested in and help to improve the customer experience.
Chatbots can also be used to improve website usability by providing feedback about user interactions. This can help website owners to understand how customers are using their website and identify areas where improvements can be made.
In conclusion, chatbots can be used to improve website usability in a number of ways. They can be used to answer questions about products and services, provide product recommendations, and provide feedback about user interactions. This can help website owners to improve the usability of their website and provide a better experience for their customers.